Shipping Policy — MAND VCARD

Last Updated: June 9, 2026 | MAND WORLD COMPANY LLC | CR No. 4030203968 | VAT: 300091713900003

Effective: June 9, 2026 | Applies to NFC physical cards shipped globally

supportvcard@mand.sa | mandvcard.com | +966 559338181 | Jeddah, Saudi Arabia

1. Delivery Coverage

  • MAND VCARD ships NFC physical cards within Saudi Arabia and internationally to most countries worldwide.
  • Shipping availability, options, and costs may vary depending on destination.
  • Some remote areas or countries may have limited shipping options or extended delivery times.

2. Order Processing

  • Orders are processed Sunday to Thursday (excluding Saudi public holidays).
  • Orders placed after 2:00 PM Riyadh Time (GMT+3) or during weekends will be processed the next business day.
  • Processing time is typically 1–3 business days before dispatch, and up to 7 business days during peak periods.
  • You will be notified if delays apply to your order.

3. Address and Contact Information

  • You are responsible for providing accurate delivery address and contact details.
  • Incorrect or incomplete information may cause delays or additional fees.
  • PO boxes may not be supported by some carriers.
  • Address changes must be requested before dispatch by contacting supportvcard@mand.sa.
  • Changes after dispatch cannot be guaranteed and may incur fees.

4. Delivery Times

  • Saudi Arabia: 2–5 business days after dispatch.
  • GCC: 3–7 business days after dispatch.
  • International: 7–20 business days depending on destination and customs.
  • These are estimated delivery times only.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on destination and method.
  • All costs are shown before payment.
  • Promotional free shipping may apply from time to time.

6. Tracking

  • All domestic shipments include tracking.
  • Tracking number is provided once the order is dispatched.
  • International tracking depends on carrier availability.
  • Contact support if not received within expected timeframe.

7. Delivery Attempts and Safe Drop

  • Couriers may attempt delivery multiple times.
  • Failed deliveries may result in storage or re-delivery fees.
  • Safe Drop transfers responsibility to the customer once delivered at location.

8. Remote Areas and Extra Charges

  • Remote areas may incur extra fees or longer delivery times.
  • Customers will be notified before dispatch if applicable.

9. Partial Shipments

  • Orders may be shipped in multiple shipments at no extra cost.
  • Each shipment will have separate tracking.

10. Undeliverable Packages

  • Returned packages due to incorrect address, refusal, or customs issues may incur re-shipping fees.
  • Original shipping fees are non-refundable.

11. International Shipping and Customs

  • Customs duties, VAT, and import taxes are the responsibility of the customer.
  • Delays may occur due to customs processing.
  • MAND VCARD must declare full purchase value by law.
  • We are not responsible for customs seizure or rejection.

12. Receiving and Verification

  • Inspect items upon delivery.
  • Report damaged items within 48 hours with proof.
  • Do not use incorrect items.
  • Keep packaging for claims.

13. Shipping Insurance

  • Insurance is optional and available upon request.
  • Without insurance, standard carrier liability applies.

14. Risk and Title Transfer

  • Risk transfers upon delivery or Safe Drop confirmation.
  • Ownership transfers after full payment is received.

15. Force Majeure

  • We are not responsible for delays caused by events beyond control (weather, strikes, government actions, etc.).

16. Sustainability

  • MAND VCARD uses recyclable and eco-friendly packaging where possible.
  • We are committed to reducing environmental impact.

17. Contact

  • Email: supportvcard@mand.sa
  • Hours: Sunday–Thursday, 9:00 AM – 6:00 PM (GMT+3)
  • Website: mandvcard.com/contact
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