Shipping Policy – MAND VCARD
Effective from September 1, 2025 (Riyadh Time)
1) Delivery Coverage
- We deliver within Saudi Arabia and internationally.
- Shipping options, speeds, and costs may vary depending on your location.
2) Order Processing
- After placing your order, you will receive a confirmation email. Please keep it as proof of purchase.
- Orders are processed and handed over to shipping partners Sunday–Thursday (excluding public holidays).
- Orders placed after 2:00 PM (Riyadh time) or during weekends will be processed the next business day.
- Due to peak demand or safety measures, processing may take longer, usually up to 7 business days before dispatch.
3) Address & Contact Information
- It is your responsibility to provide a complete and accurate delivery address and valid contact details.
- Incorrect or incomplete information may result in delays or address correction fees.
- Some carriers may not deliver to P.O. boxes; in such cases, an alternative address may be required.
4) Delivery Attempts & Safe Drop
- Couriers may attempt delivery more than once. If the delivery fails, the package may be returned to the carrier’s warehouse, and re-delivery/storage fees may apply.
- If you select Safe Drop, responsibility transfers to you once the package is left at the designated location.
5) Tracking & Support
- All Saudi shipments include tracking.
- International shipments are usually sent via standard airmail with tracking. You will receive your tracking number once dispatched.
- For delays or issues, contact us at: Supportvcard@mand.sa
- If your order has not arrived within 12 business days after dispatch, please contact us so we can follow up with the carrier.
6) Delivery Times & Costs
- Once dispatched, delivery times vary by courier and destination, typically 2–10 business days.
- Shipping costs are calculated at checkout and shown before payment.
7) Remote Areas & Extra Charges
- Deliveries to remote or out-of-coverage areas may incur additional fees or extended delivery times. You will be notified before dispatch if this applies.
8) Partial Shipments & Pre-Orders
- To avoid delays, we may ship your order in separate partial shipments at no extra cost.
- Pre-order or temporarily out-of-stock items will be shipped once available.
9) Address Changes After Dispatch
- Address changes are possible before dispatch.
- Once shipped, changes cannot be guaranteed and may incur re-routing fees from the courier.
10) Undeliverable / Returned Packages
- If a package is returned due to incorrect address, non-collection, or refusal to accept customs duties, re-shipping will require payment of re-delivery costs and any additional courier fees.
- Original shipping charges are non-refundable in such cases.
11) International Shipping & Customs
- International orders may be subject to customs duties, import taxes, or clearance fees, payable by the customer.
- Customs processes may cause delays outside our control.
- We are legally required to declare the actual purchase value on customs forms.
12) Receiving & Verifying Your Order
- Please check all items upon receipt.
- If you receive an incorrect item, do not open or use it.
- We cannot accept returns of opened, altered, or non-original condition items.
- If you receive a damaged item, contact us within 4 business days with photos/videos and keep the packaging for carrier claims.
13) Shipping Insurance (Optional)
- Extra insurance can be arranged upon request at an additional charge.
- If no insurance is requested, only the courier’s standard liability applies.
14) Risk & Title Transfer
- Risk of loss transfers to the customer upon delivery or when a Safe Drop option is used.
- Ownership of items passes to the customer once full payment has been received.
15) Force Majeure & Unforeseen Delays
- MAND VCARD is not responsible for delays caused by events beyond our control (weather, government actions, strikes, system outages, peak seasons, etc.). We will update you whenever possible.
16) Sustainability & Packaging
- In line with our vision Link Up, Live Green, we strive to use recyclable and eco-friendly packaging whenever possible.
17) Contact Information
- For shipping inquiries: Supportvcard@mand.sa
- Working hours: Sunday–Thursday, 9:00 AM – 6:00 PM (Riyadh Time, GMT+3)
