Delivery, Refund & Returns Policy — MAND VCARD

Last Updated: June 9, 2026

MAND WORLD COMPANY LLC | CR No. 4030203968 | VAT: 300091713900003

supportvcard@mand.sa | mandvcard.com | +966 559338181 | Jeddah, Saudi Arabia

Effective: June 9, 2026 | Applies to: NFC Physical Cards + Digital Subscriptions (Free, Pro & Teams Bundle)

1. Definitions and Scope

Physical Products: NFC cards, NFC stickers, NFC accessories, and related hardware sold by MAND VCARD.
Digital Services: Subscription plans Free at SAR 0/$0 per month, Pro at SAR 29/month or SAR 279/year — USD $7.99/month or $74.99/year, Teams Bundle, in-app features, and any digital activation.
This policy applies to all orders placed through mandvcard.com or the MAND VCARD mobile app, within Saudi Arabia and internationally.

2. NFC Physical Card Orders — Delivery

MAND VCARD ships NFC physical cards to Saudi Arabia and internationally.
Orders are processed Sunday to Thursday, excluding Saudi public holidays.
Orders placed after 2:00 PM Riyadh Time (GMT+3) or during weekends will be processed the next business day.
Estimated domestic delivery in Saudi Arabia: 2–5 business days after dispatch.
Estimated international delivery: 5–15 business days after dispatch depending on destination.
Shipping costs are calculated at checkout and displayed before payment.
A confirmation email with order details will be sent upon successful order placement.
Tracking information will be provided once the order is dispatched.

3. Customer Responsibilities

You are responsible for providing a complete, accurate delivery address and valid contact details.
Incorrect or incomplete information may result in delivery delays, failed deliveries, or additional re-shipping charges.
Some carriers do not deliver to P.O. boxes — an alternative address may be required.
MAND VCARD is not responsible for delays caused by incorrect information provided by the customer.

4. Delivery Attempts and Safe Drop

Couriers may attempt delivery more than once. Failed deliveries may result in the package being returned to the carrier's warehouse.
Re-delivery or storage fees may apply for failed delivery attempts.
If you select Safe Drop at checkout, risk of loss transfers to you once the package is left at the designated location.

5. International Shipping and Customs

International orders may be subject to customs duties, import taxes, or clearance fees.
All customs charges are payable by the customer and are not included in the product price or shipping cost.
Customs processes may cause delays outside MAND VCARD's control.
MAND VCARD is legally required to declare the actual purchase value on customs declaration forms.
MAND VCARD is not responsible for packages seized, delayed, or rejected by customs authorities.

6. Order Cancellation

Orders may be cancelled before they are processed and dispatched.
Orders that have already been dispatched cannot be cancelled.
Customized NFC cards with printed names, logos, or custom designs cannot be cancelled after production begins.
To request cancellation, contact supportvcard@mand.sa immediately after placing the order.

7. Returns Policy

MAND VCARD does not accept general returns. Refunds or replacements are only issued in the specific circumstances outlined below.
Returns are not accepted for change of mind, incorrect selection, or ordering errors.
Customized orders are non-returnable and non-refundable.
Digital subscriptions and activated in-app features are non-refundable once activated.

8. Refunds and Replacements

Damaged on Delivery: If your NFC card arrives visibly damaged, you may request a replacement within 48 hours of delivery. You must provide clear photographic or video evidence of the damage. MAND VCARD will cover replacement shipping costs if damage is confirmed as occurring during transit.
Manufacturing Defect: Customers are entitled to a free replacement within 7 days of delivery if a manufacturing defect affects the quality or functionality of the NFC card.
Not Functioning as Expected: If your NFC card is not functioning as expected after following setup instructions, contact support. A replacement may be issued after troubleshooting confirmation. Refunds will not be issued in this case — only replacements.
Digital Subscriptions — Special Circumstances: If a digital service has been successfully activated but critical technical issues persist after contacting support and following all troubleshooting steps, a refund may be considered case-by-case. No pro-rata refunds are offered for active subscription periods after activation. Subscriptions purchased through Apple App Store or Google Play Store are subject to those platforms' refund policies.
Teams Bundle — Special Circumstances: Teams Bundle subscriptions are non-refundable once activated. For Enterprise plan cancellations or billing disputes, contact support directly.

9. Refund Processing

If a refund is approved, it will be processed within 14 business days to the original payment method.
The customer will be notified by email once the refund is processed.
Bank posting times may vary — please allow additional time for the refund to appear in your account.
If you have not received your refund after 14 business days, contact your bank or payment provider first, then contact supportvcard@mand.sa.

10. Non-Refundable Items

Customized NFC cards, including printed names, logos, custom designs, or unique IDs.
Sale or discounted items.
Digital subscriptions and in-app features once activated.
Teams Bundle subscriptions once activated. For Enterprise cancellations, contact support.
Gift cards or vouchers.
Items damaged due to customer misuse, negligence, or improper handling after delivery.

11. Partial Refunds and Multiple Items

For orders containing multiple items, only affected items may be refunded or replaced.
Partial refunds are processed to the original payment method.

12. Undeliverable and Returned Packages

If a package is returned due to incorrect address, non-collection, or refusal to accept customs duties, re-shipping will require payment of re-delivery costs and any additional courier fees.
Original shipping charges are non-refundable in such cases.

13. Bank Disputes and Chargebacks

We strongly encourage contacting MAND VCARD support first at supportvcard@mand.sa for a quick resolution.
Filing a chargeback or dispute without prior contact may delay resolution.
MAND VCARD reserves the right to dispute unauthorized chargebacks.

14. Fraud Prevention

MAND VCARD reserves the right to hold, delay, or cancel any order suspected of fraud.
Additional identity and payment verification may be required.
Orders confirmed as fraudulent will be cancelled and reported to relevant authorities.

15. Warranty

NFC cards carry a 7-day manufacturing defect warranty from the date of delivery.
Warranty does not cover damage caused by misuse, negligence, physical damage, water damage, or unauthorized modification.
Warranty claims must be submitted with evidence to supportvcard@mand.sa.

16. Consumer Rights — International Users

MAND VCARD respects applicable consumer protection laws in all jurisdictions where we operate.
Where local laws provide additional rights, we will honor them.
Saudi consumers may submit complaints to the Ministry of Commerce or the Saudi Consumer Protection Association (SACA).
For any consumer rights inquiry, contact supportvcard@mand.sa.

17. Limited Liability

MAND VCARD is not responsible for carrier delays or events beyond our control, including weather, force majeure, customs delays, or strikes.
MAND VCARD is not responsible for damage due to customer misuse or negligence after delivery.
MAND VCARD is not liable for any indirect or consequential losses resulting from use or failure of the product or service.

18. Governing Law and Jurisdiction

This policy is governed by the laws of the Kingdom of Saudi Arabia.
Disputes shall be resolved in the competent courts within the Kingdom of Saudi Arabia unless otherwise required by applicable consumer protection laws in the user's jurisdiction.

19. Policy Updates

MAND VCARD reserves the right to update this policy at any time.
Continued use of the platform constitutes acceptance of any updates.

20. Support and Contact

Email: supportvcard@mand.sa
Support Hours: Sunday–Thursday, 9:00 AM – 6:00 PM Riyadh Time (GMT+3)
Website: mandvcard.com/contact